In the world of agency recruitment, the focus is always the same:
Selected Candidates + Clients = Placements = Commission
Nothing else matters.
And this has worked for us for many years. But increasingly we are seeing a neglected group becoming more vocal. Not only do they vent their frustrations online, but there are well established review sites that encourage such feedback (think Glassdoor).
It could be about the 45 minutes wait at the lobby despite being early for the screening interview. Or the stupid questions that were fielded which discussed everything under the sun except the candidature of the applicant.
And they are coming fast and furious from the candidates that didn’t get placed.