Five ways recruiters can keep their clients happy

Five ways recruiters can keep their clients happy

Keeping your customers happy is a crucial part of any business. This is no more the case than in recruitment.

As a recruiter, the most important part of your job is to make sure that your clients are happy. If they aren’t, the result is they don’t hire you again.

Apart from repeat business, there are many other advantages to keeping your clients happy such as reviews and recommendations and reputation.

In this piece, we explore the importance of happy clients and highlight five ways to do it.

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Recruiter Tips: Busting The Myth Around Retainers

Recruiter Tips: Busting The Myth Around Retainers

I can remember when I first got into the recruiting game hearing about special training sessions being run for ‘experienced perm consultants only’; or perhaps for those consultants considering a move into the Executive Search space.

Every few weeks a group of carefully selected consultants (who had received the exclusive invitation to attend the workshop) would disappear into the boardroom at lunchtime for what appeared to be some kind of ‘initiation’ or ‘right of passage’.

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Recruiter Tips: Are You ‘Consciously Incompetent’ Or ‘Unconsciously Competent’?

Recruiter Tips: Are You ‘Consciously Incompetent’ Or ‘Unconsciously Competent’?

One thing I learned very early on in my career looking after teams of recruiters is that every single new consultant needs to know that, as their manager, you truly appreciate where they’re sitting in terms of their level of competency.

I also quickly learned that their perceived level of competency then had a direct impact on their actual level of confidence in or on the job.

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4 top strategies for a rookie recruiter

4 top strategies for a rookie recruiter

A recruiter career path is certainly rewarding when you are connecting clients to their ideal candidates. In the beginning, it can be intimidating to pick up the phone and speak with professionals.

Here are 4 strategies a rookie recruiter can try to feel confident and comfortable in their new role.

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6 essential metrics for recruitment consultants

6 essential metrics for recruitment consultants

I once ran a course for a group of Human Capital Managers. The topic of the workshop was Strategic Recruitment Metrics for Driving Measurable Value to Your Human Capital Investments.

Please allow me to blow my own trumpet for a moment, but I know how much the delegates enjoyed it and I know they all got a lot out of it too.

After the course I realised how long it’s been since I ran a similar workshop geared towards recruitment consultants.

Although recruiters are typically focused on meeting their KPIs and hitting their targets, there are quite a few metrics or ratios that they should also keep a close eye on.

I’m not even going to try to cover all of them in this post, but here are a few important metrics for all you recruiters out there to obsess over… at least once in a while.

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4 of the Latest and Brightest Talent Management Strategies

4 of the Latest and Brightest Talent Management Strategies

Employees are one of the most important commodities to any business, but developing great teams and getting the most out of staff requires the implementation of sensible talent management initiatives. Unfortunately, this aspect is often neglected, resulting in a situation where 73 percent of CEOs have concerns about skills within their teams.

Effective management of talent within an organisation is made up of a lot of different elements, which are aligned towards the same overall goals – realising true employee potential and maximising business results.

In this article, we examine some of the latest and most effective strategies available to business leaders this year.

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How to Improve the Sale Value of Your Recruitment Business by Retaining Your Best Recruiters

How to Improve the Sale Value of Your Recruitment Business by Retaining Your Best Recruiters

No matter the size or stage your recruitment business is currently at, having recruiters, especially your top performers leave you, is just bad for business. If you want to improve the sale value of your recruitment business, retaining your top performing staff is essential. 

Research shows that a high staff turnover rate can cost you at least “twice an employee’s salary to find and train a replacement.” Not only are there financial repercussions, but losing your best performers can also lower the knowledge base in your company as well as decrease team performance and morale, including your own.

Retaining good employees is crucial to the success of any recruitment business.

Sure, but how do you actually do that?

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Recruiter Tips: Sales Calls – Going Back to Basics

Recruiter Tips: Sales Calls – Going Back to Basics

Recently, I was driving to a meeting and my phone rang. I didn’t recognise the number but I answered the call anyway.

Oh hi, Paul. It’s Francis here from [I honestly didn’t catch the company name]. I tried to connect with you on LinkedIn last week but you didn’t accept my invitation. I was hoping we could set up a time to catch up next week to talk about how I could help you with your next staff conference. I’ll be around Ultimo on Wednesday afternoon. Would that work for you?

I’d answered the call simply by pressing a button on my steering wheel with my right thumb. And then just as easily I pressed another button on my steering wheel with my left thumb.

I ended the call … without having even said a word.

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Four Lead Generation Tips for Recruiters

Four Lead Generation Tips for Recruiters

With so much competition across the board, recruiters need to find a way to stand out from the crowd and gain the upper hand and the confidence of possible clients.

While there are no set rules for success, here are some tips on how you can enhance your chances of becoming a major leader in your field.

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How Can Your choice of Employees Impact Your Company?

How Can Your choice of Employees Impact Your Company?

Hiring an effective team of people, which will help you drive your business to success, is a difficult process. After all, you must consider your options carefully and pick the best candidates for the job because the choices you make will surely affect your company. Every entrepreneur should strive to surround themselves with employees that are talented, motivated and good at their job. However, finding the right people isn’t always a simple task.

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