Can Internal Recruiters assist candidates as much as Agency Recruiters can?

Agency Recruiters will always beat Internal Recruiters. Always.

Even great internal recruiters can never do as good a job for candidates as great agency recruiters do.

Never. Ever.

And that’s simply because internal recruiters are at a significant disadvantage when it comes to supporting candidates in their job search.

Let’s examine the ways;

  • Internal recruiters, by definition, cannot operate as a ‘third-party broker’. It’s their job to entice the best talent to their employer. How can they possibly provide a candidate with balanced and unbiased advice? They can’t. Anything they say about the role under consideration is driven by self-interest.
  • Internal recruiters have a one-dimensional, or at best, severely restricted view of the overall market. Sure, they know their company better than most, but what insight do they have of market trends, comparable opportunities, salaries and benefits, and other vital market intelligence, that only recruiters dealing with multiple employers will know?
  • Internal recruiters, quite rightly, act in the interest of their employer, while a great agency recruiter will act in the interest of the candidate.
  • Not only that, there is a role that agency recruiters play for candidates that seldom gets acknowledged. They act as an advocate for a great candidate who may never even get to interview stage, based solely on their resume. That’s right. A great agency recruiter will use the trust and credibility they have with clients to convince them to see a good candidate who does not shine on paper. That is a service and an advantage that internal recruiters can never offer.

Don’t get me wrong. There is nothing wrong with the way most internal recruiters act. They are doing their job, and for the most part they do it well, and with extreme integrity. This is not about beating up on Internal Recruiters. I am stating the obvious really. Internal recruiters are hamstrung in terms of the role they can play in advising, coaching, and mentoring candidates in the job search.

Many agency recruiters do none of those things of course, we know that. There are hoards of agency people, driven totally by self-interest or without the skills to provide real value to the candidate. But the good ones, of which there are many more than the critics acknowledge, will bring their hard-earned market knowledge, and broad employer insights to bear, in order to assist a candidate make the right decision at a vulnerable time.

And that, as some advertising guy said elsewhere… is priceless!

This article was originally published on The Savage Truth

Greg Savage

Greg is the founder of leading recruitment companies Firebrand Talent Search, People2People and Recruitment Solutions. He is an established global leader of the recruitment industry and a regular keynote speaker worldwide. Greg provides specialised advice for Recruitment, Professional Services & Social Media companies.

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0 replies
  1. Colin
    Colin says:

    This article is garbage. As an internal recruiter, yes we are biased to fill one position for one company and have more narrow view of the market. Yes you are better at finding teh diamonds in the rough cause that’s what your job is, unlike ours. We can’t pimp a candidate like external recruiters and say that “we care about you”. Search firms don’t want what’s right for their REAL customer, who is the company that is paying them. Your interest is finding qualified candidates that are highly compensated so you can get paid yourself. Recruiters care about both customers (manager and candidate) and have to be much more accountable than the serach firm who is far away counting their money. Can’t trust people on commission, and please don’t act like you care.


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