Posts

5 tips to stay out of the nice guy/gal trap

The more amenable you are and the more you help others, the more they will like you. And the more they like you, the more they will buy from you. And being agreeable and saying, “Yes” is just polite and nice. Right?

Maybe not.

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Beyond the “People First” Adage

“Putting People First” is more commonly preached but less followed in reality. What we observe is corporate executives and HR managers have been offering good lip service to this idea and advocating the principles to place people at the epicentre of an organisation success. However, in reality, a lot more is easier said than done.

This piece seeks to look beyond the “people first” adage and talks about the challenges to infusing transformation in the workplace culture. A healthy workplace culture attracts and retains the best talent, since the people are satisfied in their job roles and happy. Indeed, there is no counter thought on why not to place people first.

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How to deal with problem staff

If you are an owner or manager of a successful recruitment agency, you no doubt have a number of different personalities and staff of varying levels of performance in your offices.

Big ego’s, quiet and methodical, high achievers, those that talk a good game but don’t deliver — any of these sound familiar?

I regularly meet my peers, other MD’s, CEO’s, and recruitment business owners and it’s clear we all seem to face similar issues with a few, select members of staff, so I thought I’d address this in this article.

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Have we lost the art of customer service?

Well, Christmas and New Year already seem a long time ago. It’s the time of the year that I really notice the customer service that I receive – good and bad. There’s that old adage that if you have good service you tell 3 people, but if you have bad… then it’s 11. I think social media means we can times that by at least 10 if not 100.

In any industry, your staff members are the most important asset and if their actions are giving a negative representation of your business, then they are damaging your brand. It’s a phrase that I use a lot in the recruitment industry in that a company is only as good as the individual consultants.

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You win some, you learn some

My New Year started with a turn down.

For those of you new to the industry, I‘m not talking about having my bed made in a posh hotel. No, this is a lot less pleasant. It’s ONE of the banana skins (and there are lots) in recruitment that one experiences from time to time. This was an international placement with a new client too, so it was doubly disappointing.

As part of my due diligence, I’m always asking the candidate what else is going on in their world. You have to, and I did. It becomes almost repetitive, but it also lets the candidate know that you are tuned in to their case. I’m also plain nosey and want to know what’s going on. Read more

Solid Millennial Talent Attraction Strategies in 2016

40% of employees will be Millennials by 2020 which means they are essential to the success and sustainability of businesses. If your clients are wanting to attract and retain the best Millennials to drive their businesses forward, what do they have to do differently?

Millennials are not interested in jobs, they want lives where their work means something. They don’t want to live weekend to weekend or vacation to vacation. They can’t see why they should sit behind a desk for 9 hours a day in an office full of people, trying to look busy to impress a boss. Read more

Recruiters — how are your business relationships?

Building great business relationships is a fundamental skill for any recruiter but what can you do if one of your business relationships is not great?

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How does the Autumn Statement impact recruiters?

The Autumn Statement can sometimes be a bit of a non-event with most of the significant tax changes announced in the Budget Statement earlier in the year.

This year had the potential to be very different! Recruiters who place contractors were especially interested to hear what the Chancellor had to say in his speech last Wednesday, after a whole string of rumours and predictions in the build up to the statement.

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Recruitment is fishy business…

I don’t know if anyone has watched The Catch on TV recently but I have found it compelling viewing. For any of you that don’t know the program, it essentially follows hardy fishing crews out on their trawlers. A job not for the feint-hearted, and as my other half stated, “Where the real men are” (I tried to persuade her it was just as treacherous in Recruitment, just with less Atlantic Ocean and arguably more sharks).

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Quarterly business planning or “you running your business… not your business running you!”

Quarterly business plans (QBPs) work so well in recruitment. As with the four seasons, recruitment trends change considerably throughout the year, so planning in detail for more than 3 months at a time, can sometimes be counter productive.

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