Posts

Beyond the “People First” Adage

“Putting People First” is more commonly preached but less followed in reality. What we observe is corporate executives and HR managers have been offering good lip service to this idea and advocating the principles to place people at the epicentre of an organisation success. However, in reality, a lot more is easier said than done.

This piece seeks to look beyond the “people first” adage and talks about the challenges to infusing transformation in the workplace culture. A healthy workplace culture attracts and retains the best talent, since the people are satisfied in their job roles and happy. Indeed, there is no counter thought on why not to place people first.

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Have we lost the art of customer service?

Well, Christmas and New Year already seem a long time ago. It’s the time of the year that I really notice the customer service that I receive – good and bad. There’s that old adage that if you have good service you tell 3 people, but if you have bad… then it’s 11. I think social media means we can times that by at least 10 if not 100.

In any industry, your staff members are the most important asset and if their actions are giving a negative representation of your business, then they are damaging your brand. It’s a phrase that I use a lot in the recruitment industry in that a company is only as good as the individual consultants.

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You win some, you learn some

My New Year started with a turn down.

For those of you new to the industry, I‘m not talking about having my bed made in a posh hotel. No, this is a lot less pleasant. It’s ONE of the banana skins (and there are lots) in recruitment that one experiences from time to time. This was an international placement with a new client too, so it was doubly disappointing.

As part of my due diligence, I’m always asking the candidate what else is going on in their world. You have to, and I did. It becomes almost repetitive, but it also lets the candidate know that you are tuned in to their case. I’m also plain nosey and want to know what’s going on. Read more

Tips for Measuring Recruiters

Are you measuring a compliant Claire…Or a Rebellious Robert?

When making the choice to set KPI’s I would advise you are clear on the reason why you are setting them in the first place.  To help the individual, to give direction or to check up on individuals?

Compliant Claire can be compared to Lisa Simpson: ‘nice, willing, compliant, honest and very eager to please.  Having a detailed outline of what Compliant Claire needs to do could work well for her…as long the instructions are clear not open to interpretation.  Someone like Compliant Claire will need specific and measurable KPI’s so she can ensure she achieves them.

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Solid Millennial Talent Attraction Strategies in 2016

40% of employees will be Millennials by 2020 which means they are essential to the success and sustainability of businesses. If your clients are wanting to attract and retain the best Millennials to drive their businesses forward, what do they have to do differently?

Millennials are not interested in jobs, they want lives where their work means something. They don’t want to live weekend to weekend or vacation to vacation. They can’t see why they should sit behind a desk for 9 hours a day in an office full of people, trying to look busy to impress a boss. Read more

Firing a client…..

Ok, just so you know, I’m half way through this. It’s a bit like a sticky break up.

Recruitment is-a changing. When I first got into it we were faxing (google it) CV’s and the internet had only just started to emerge. Now it’s all internal recruitment, job boards and social media.

Now I’m not saying that’s a bad thing, in some ways I actually welcome these platforms as they actually can create more opportunity for us. But I’ve noticed it’s giving clients a greater sense of “why should we use you?”, which in turn is making me evaluate who I partner with. Read more

What are the skills a good recruiter or headhunter needs?

What are the skills a good recruiter or headhunter needs? This can be answered in different ways and depending on the sector they focus on, the answer could vary slightly but the big practical skills are the same for all recruiters and headhunters.

In order to become a successful recruiter and be at the point where you can manage and help develop others, you will need to develop a set of skills that not only cover the recruitment process but also strengthen your wider business acumen. Read more

Do recruiters have time to train?

Short answer: no. During a business development phase, important resources are devoted to procuring clients. When business is good, we are far too busy delivering on our clients’ demands.

While it can be difficult to allocate time for the training and development of your team, we all know that everything would be going better if we did.

So why don’t we do it? Because it is never a priority. There is always something else more important — or so it seems.

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Combatting a ‘post-holiday’ inbox……….

Ok, so I went on holiday for 10 whole days. Anyone in recruitment knows this length of time is not like 10 days to a normal human, it’s more like dog years because judging by the number of emails I came back to I might as well have been away for a couple of years.

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What makes a great salesperson?

One of the questions that I get asked a lot is, “What makes a great salesperson?”

  • Is it something that people are born with or is it something that you can train a person to be?
  • Is there some kind of magical formula which results in a person being able to get good sales results?
  • Do some people just make more sales than others no matter what you do?

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