So it’s that time of year when everything is kicking off. Too many emails, too many calls and not enough time. A familiar sounding story I’m sure.
I’ve promised myself to not get stressed about all this. One thing that’s easy to do when you are trying to clear out your inbox/field calls is to forget you are dealing with other humans. I’m much more conscious about how people feel about their experience with me. I want folks to go away thinking I was worth speaking/dealing with, even if I couldn’t help them.
I’ve had crappy customer service, and it winds me up because it’s (usually) down to laziness. People who just don’t care because they don’t like what they do/are too busy/generally can’t stand other people.
As the owner of a business I’m horrified at how some employees operate, but in the same breath, I’m also amazed at how others operate. I want to be consistently in the latter camp.
It’s not easy in recruitment, I’m connected to literally thousands of people. I speak to new people every week. Sometimes I don’t necessarily feel like it (there, I said it….) but regardless, I want everyone I deal with to feel like I have at least treated them seriously.
Have a great week!