Entries by Angela Cripps

Face to face interviewing and gaining candidate commitment

With the advent of national and international recruitment many years ago, I saw a huge decline in face to face (f2f) interviewing as the norm. When considering best practice, then of course, meeting with the candidate that you are going to put forward to a client is the best option. So, why do so many […]

Best practice… what does that really mean?

#Brexit seems to have had an impact not just on the UK market, but also in countries as far afield as Australia and Dubai. It’s nothing compared to the Global Financial Crisis of course, just a lack of confidence that can hit the permanent placement market in the short term. Recruitment consultancies tend to adjust […]

Top performing consultant = manager, right?

So you’re a great consultant, the top biller in your company and everyone is asking you “when are you going to be a manager?” This seems to be a typical situation for recruitment consultancies the world over. As soon as consultants start performing well, the senior management team label them as a major part of […]

The candidate experience

Over the past couple of weeks I’ve been getting out to events and seminars organised by the major trade bodies that represent our industry. This post’s subject is one that has come up in every conversation – ‘The Candidate Experience’.

Have we lost the art of customer service?

Well, Christmas and New Year already seem a long time ago. It’s the time of the year that I really notice the customer service that I receive – good and bad. There’s that old adage that if you have good service you tell 3 people, but if you have bad… then it’s 11. I think […]